MSFS 2024 Crash Triage: Isolate Streamed Add-ons Without Deleting Them

Make a controlled baseline

The support procedure separates streamed Marketplace content from PC Community-folder content. Keep the symptom, flight/aircraft and settings as consistent as possible between runs; changing several categories at once makes the result hard to interpret.

1. Record MSFS 2024 build, Steam/MS Store, aircraft, activity/flight, peripherals and the exact crash or loading symptom.
2. Open Marketplace > My Library and disable packages from non-Microsoft creators as Microsoft's current article describes.
3. Close the simulator before changing the Community folder.
4. On PC, rename rather than delete the MSFS 2024 Community folder using the correct default path for Steam or MS Store.
5. Restart and attempt the same flight or menu path once; write down whether the symptom changed.

References: Microsoft Flight Simulator Support: Restore MSFS 2024 to vanilla state

Restore content in a way that identifies a suspect

A stable vanilla session narrows the investigation; it does not prove every disabled package is defective. Microsoft instructs users to enable content one by one until the problematic package is found. The same principle applies to Community-folder items: reintroduce one item or a small tracked batch and retest.

1. If vanilla mode still fails, stop changing add-ons and send the build, store, exact steps and result to support.
2. If vanilla mode works, restore the Community folder in small, named groups while keeping a list of each test.
3. Re-enable My Library packages one at a time and restart where required.
4. After each change, reproduce the same symptom rather than switching aircraft, route and graphics settings simultaneously.
5. When a specific third-party package is implicated, contact its creator; do not label it broken based on one unrelated crash.

References: Microsoft Flight Simulator Support: Restore MSFS 2024 to vanilla state · Microsoft Flight Simulator Support: Enable, disable and download content

Use the correct version and route

References: Microsoft Flight Simulator Support: Restore MSFS 2024 to vanilla state · Microsoft Flight Simulator player discussions

Before you play

• I recorded a reproducible baseline and build.
• I disabled streamed content before moving the Community folder.
• I renamed/preserved the folder instead of deleting it.
• I restored packages individually after a successful vanilla test.
• I used the correct MSFS 2024 store-specific path.

Frequently asked questions

Sources & revision notes

Editorial revision: November 6, 2026; not a gameplay test date. The reference notes identify source limits and version differences.

1. Microsoft Flight Simulator Support: Restore MSFS 2024 to vanilla state (Official)

   Microsoft Flight Simulator 2024 support article updated November 5, 2026. It isolates non-Microsoft streamed packages and the PC Community folder, then re-enables items one by one. Folder locations differ by Steam/MS Store; do not apply MSFS 2020 paths.

2. Microsoft Flight Simulator Support: Enable, disable and download content (Official)

   MSFS 2024 support page updated October 18, 2026: after update 1.2.7.0 some ported Marketplace content is disabled by default; manage it through Marketplace > My Library. 'Not available' means not yet verified for MSFS 2024, not necessarily missing ownership.

3. Microsoft Flight Simulator player discussions (Community)

   External community posts can involve different simulator versions, aircraft and peripherals. Treat reports as user-generated; state MSFS 2024, build, store and add-on, and do not post account details.