Hades Lost Save: Choose the Correct Platform Recovery Steps

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Browser-local · safe-order runbook

Prepare a Hades save-recovery checklist

This creates a text checklist from your selections. It never reads your filesystem, renames a save or sends anything to Supergiant.

Hades editionSave slot in questionHave you confirmed a candidate backup?Expected progress (optional)Last known good copy/time (optional)

Save the text before acting

Hades — player-prepared recovery runbook (review before acting)
Edition: windows-mac
Slot: 1
Possible backup exists: unknown
Expected progress: not recorded
Last-known good save/time: not recorded
Safety first: keep the device with the best-known progress closed; copy any accessible save folder before renaming or replacing a file.
Official branch: Supergiant lists Windows Documents\Saved Games\Hades and macOS ~/Library/Application Support/Supergiant Games/Hades.
For Slot 1, first check whether any .sav/.bak candidate exists. Do not create or rename files without a preserved candidate; use Supergiant support if none is available.
This text was assembled only from fields you typed. GamerWin has not read, changed, uploaded, or restored a file, and has not sent a support request. Remove account names and private paths before sharing.

Check Supergiant's platform-specific steps

First identify the kind of missing progress

A vanished slot after a crash, a lower escape count on a second device, and an empty profile after reinstall are not necessarily the same fault. First note the Hades edition, platform/store, account, save slot, last known time, and whether another device still shows the expected progress. Keep the device with the best-known save closed while you preserve a backup.

Where the save is missing	Official first route	Avoid
Windows/Mac Steam or Epic; Slot 1 file present	Back up the save folder, then follow Supergiant's .sav/.bak recovery instructions one candidate at a time	Overwriting every file or applying the Slot 1 filename to another slot
Microsoft Store PC/Xbox App profile vanished	Refresh the Microsoft account session, restart the PC, then follow the Store-specific support branch	Copying Steam/Epic save files into the Store profile
Nintendo Switch cross-save not syncing	Check Switch date/time, internet, PC cloud settings and Epic Services where relevant; restart Switch	Repeatedly selecting a cloud conflict without comparing progress/time
PS4/PS5, Xbox-only, or non-cross-save platform	Use platform support and Supergiant's contact route for that edition	Assuming a PC/Switch backup filename or cross-save path applies

References: Supergiant Games: Hades Technical Support Guide

Windows/Mac: preserve before attempting Slot 1 recovery

Supergiant gives separate default save folders: Windows uses Documents\Saved Games\Hades and macOS uses ~/Library/Application Support/Supergiant Games/Hades. Its restore sequence assumes Slot 1. Before following it, copy the entire Hades folder to a separate location you will not overwrite. If cloud sync is active, pause new launches until you understand which copy is newest.

Close Hades and locate the platform-specific save folder from Supergiant's technical support page.
Copy the whole folder to another location as a safety copy. Do not edit the only original.
For Slot 1 only, identify the active Profile1.sav and sort candidate .sav/.bak files by modified time. Preserve each candidate before renaming anything.
Follow Supergiant's sequence: rename Profile1.sav to Profile1_old.sav, rename the newest candidate to Profile1.sav, then open the in-game Play menu and check the slot.
If the expected progress is not present, close the game, restore your safety copy if needed, and try the next-most-recent candidate only after preserving the prior state.
If no candidate works, stop experimenting and contact Supergiant with platform, storefront, slot, and what you already tried. Do not send a save publicly.

References: Supergiant Games: Hades Technical Support Guide

Use the matching branch for other platforms

Supergiant's Microsoft Store branch says a missing profile may be tied to Microsoft-session recognition and recommends signing out/in, restarting, and (if necessary) reinstalling the Xbox app. Its Switch cross-save branch instead checks system date/time, internet, the PC storefront's cloud setting, and Epic Services. PlayStation/Xbox system errors should go through the respective platform support; the guide does not provide a universal console save-file restore method.

Edition	Next documented checks	Boundary
Microsoft Store on PC / Xbox App	Refresh the Microsoft account session; restart PC; consult Store/Xbox app support if needed	This is account/session troubleshooting, not a file restore guarantee
Nintendo Switch ↔ PC/Mac cross-save	Check date/time, network, PC/Mac cloud setting, Epic Services if used; restart Switch	Only use on a supported PC/Switch pair
PlayStation / Xbox console	Use the linked platform's support for system errors; contact Supergiant if the Hades guide does not resolve it	No manual console save-file instructions are claimed here
Steam Deck	Check same Steam account and Steam Cloud; then use the Switch troubleshooting branch only for a Switch cross-save	Cloud sync cannot confirm which profile is correct

References: Supergiant Games: Hades Technical Support Guide

Prepare a useful private support note

If the documented path does not work, record the platform/store, OS, Hades version shown by that platform, save slot, last-known progress, and the exact recovery steps attempted. Do not attach account passwords or post private save files in player discussions. The runbook builder produces text locally; you decide whether and where to send it.

References: Supergiant Games: Hades Technical Support Guide · Hades Steam Discussions

Scope and safety

The `.sav`/`.bak` sequence is not a guarantee and is expressly scoped here to Windows/Mac Slot 1. Supergiant's guide may change. No file is read, copied, renamed, uploaded, or restored by GamerWin, and no support request is submitted. If you are uncertain which save is newest, preserve all copies and stop before an overwrite.

References: Supergiant Games: Hades Technical Support Guide · Hades community discussions on Reddit

Before you play

Keep the device with the best-known progress closed while you preserve a backup.
Use the Windows/Mac .sav/.bak restore path only for the platform and Slot 1 it documents.
The Microsoft Store and Switch sync problems use different account/cloud checks.
Copy the entire folder somewhere safe before renaming; never overwrite the only copy.
The runbook does not inspect files or send a support request.

Frequently asked questions

Where are Hades saves on Windows and Mac?

Supergiant lists Windows at Documents\Saved Games\Hades and Mac at ~/Library/Application Support/Supergiant Games/Hades. Confirm the platform's current folder and preserve a copy before editing files.

Can I use the Slot 1 backup restore steps on any console?

No. Supergiant's named .sav/.bak sequence is for Windows/Mac and assumes Slot 1. This guide does not claim equivalent manual file access on consoles.

Will reinstalling Hades restore my missing progress?

Not necessarily. First determine whether the problem is a local file, account, or cross-save sync issue and preserve existing copies. Reinstallation alone is not described as a universal restore.

Does GamerWin receive my file or report?

No. The runbook formats only text you enter in your browser; it does not read or transmit saves, and it does not contact Supergiant.

Sources & revision notes

Editorial revision: November 6, 2026; not a gameplay test date. The reference notes identify source limits and version differences.

Supergiant Games: Hades Technical Support Guide (Official)
Supergiant's platform-specific technical support guide covers cross-save boundaries, named save locations, recovery steps for Windows/Mac Slot 1, Microsoft Store session troubleshooting, Nintendo Switch sync checks, and Steam Deck cloud saves. It is the controlling source for platform-specific support; exact menus can change.
Supergiant Games: Hades FAQ (Official)
Supergiant states that Hades cross-saves connect PC/Mac and Nintendo Switch, while PlayStation and Xbox versions do not support PC cross-saves. Use the newer Technical Support Guide for the full platform matrix and troubleshooting steps.
Hades Steam Discussions (Community)
External user-generated discussion. Posts may describe old game or OS versions and are not verified by GamerWin or a substitute for Supergiant's technical support guide.
Hades community discussions on Reddit (Community)
External player-run discussion. Individual posts are unverified and may be outdated; do not share account credentials, private saves, or personal file paths.

What changed in this revision

November 6, 2026: created a platform-specific recovery decision path and browser-local report/runbook builder. No file, save, account, cloud sync, or restore was tested.

How we research and correct guides

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