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Private, browser-local player worksheet

Build a precise The Crew Motorfest troubleshooting note

Record the variables that change the correct support route. Your entries stay in this page until you choose to copy the note; they are not uploaded or saved. Never enter passwords, recovery codes, payment details, or another player's personal data.

Suggested next step

Separate earned progression, store purchases, and one-way Crew 2 import; confirm the Ubisoft account and platform before retrying.

Game: The Crew Motorfest
Guide: The Crew Motorfest: Diagnose Missing Cross-Platform Content by Its Source (the-crew-motorfest-cross-platform-missing-content-check)
Platform/storefront: Not recorded
Symptom category: Cross-play or party
Displayed build/version: not recorded
Recent change: none recorded
Observed result (redact personal data): not recorded
Safe next check: Separate earned progression, store purchases, and one-way Crew 2 import; confirm the Ubisoft account and platform before retrying.

This is an editorial worksheet, not official support, automated diagnosis, a game-state check, or a promise of recovery. Use the guide's cited sources and current client as authority.

Classify the item before troubleshooting

Item sourceUbisoft's stated sharing ruleFirst check
Earned in-gameListed earned Bucks, Crew Credits, cosmetics, liveries, tickets, vanities and vehicles can be sharedSame Ubisoft account on both platforms; launch each client
Bought in in-game storeUbisoft says platform content purchases are not shared across platformsConfirm the purchase is on its original platform/account
Bought in platform storeNot shared across platforms per Ubisoft's help articleCheck storefront entitlement and installed add-on
Unknown / event rewardEligibility may depend on the specific itemCheck current help page or official item notice

References: Ubisoft Help: Cross-platform content sharing in The Crew Motorfest · Ubisoft Help: Cross-progression in The Crew Motorfest

Safe diagnostic order

  1. Write down the item's name and whether it was earned, bought in-game, or bought from a platform store.
  2. Confirm both installations are connected to the same Ubisoft account; console accounts should be linked to that same Ubisoft account.
  3. Launch The Crew Motorfest on both platforms so cross-progression can synchronize.
  4. On the platform where it is missing, verify the relevant edition/add-on is installed and restart the game once.
  5. If a platform-store purchase remains missing on its purchase platform, use Ubisoft/platform purchase support; do not rebuy until entitlement is checked.

References: Ubisoft Help: Cross-platform content sharing in The Crew Motorfest · Ubisoft Help: Cross-progression in The Crew Motorfest

Player discussion and account safety

Use the community link to compare the item category and platform pair, but posts cannot verify your entitlement. Remove Ubisoft IDs, email addresses, order numbers and receipts from public posts; route purchase-specific cases to official support.

References: The Crew player discussion · Ubisoft Help: Cross-platform content sharing in The Crew Motorfest

Before you play

  • I classified the content as earned, in-game purchase or platform-store purchase.
  • Both platforms use the same Ubisoft account or linked console account.
  • I launched the game on both platforms and checked installed add-ons.
  • I kept receipts private and have not repurchased as a test.
  • I used official support for account- or purchase-specific cases.

Frequently asked questions

Does all content carry over between platforms?

No. Ubisoft says certain earned content is shared, while in-game and platform-store purchases are not shared across platforms.

Does cross-progression require the same Ubisoft account?

Ubisoft says to use the same Ubisoft account, or a console account linked to that same account, on both platforms.

Can this tool check my Ubisoft garage?

No. It only records the item source and platforms you select; it has no account access.

Sources & revision notes

Editorial revision: November 6, 2026; not a gameplay test date. The reference notes identify source limits and version differences.

  1. Ubisoft Help: Cross-platform content sharing in The Crew Motorfest (Official)

    Ubisoft distinguishes eligible earned content shared across platforms from content purchased in-game or from a platform store, which is not shared. Use the current article if item categories change.

  2. Ubisoft Help: Cross-progression in The Crew Motorfest (Official)

    Ubisoft says cross-progression is automatic across platforms when using the same Ubisoft account; this does not mean every purchase is shared.

  3. The Crew player discussion (Community)

    External player-generated discussion, not Ubisoft support or verified account diagnosis. Share platform, item category and whether it was earned or bought, but no account or receipt identifiers.

What changed in this revision

November 6, 2026: first publication from Ubisoft's current cross-progression/content-sharing help; no account or garage was inspected.

How we research and correct guides

No affiliate links or paid placement. Commercial disclosure.