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Private, browser-local player worksheet

Build a precise Banished troubleshooting note

Record the variables that change the correct support route. Your entries stay in this page until you choose to copy the note; they are not uploaded or saved. Never enter passwords, recovery codes, payment details, or another player's personal data.

Suggested next step

Use the publisher's old Windows instructions only when the exact named error or symptom matches; do not treat them as current Windows/Proton compatibility advice.

Game: Banished
Guide: Banished Crashes With a DLL Error? Match the Message Before Switching DirectX (banished-directx-error-message-first-check)
Platform/storefront: Not recorded
Symptom category: Named DLL launch error
Displayed build/version: not recorded
Recent change: none recorded
Observed result (redact personal data): not recorded
Safe next check: Use the publisher's old Windows instructions only when the exact named error or symptom matches; do not treat them as current Windows/Proton compatibility advice.

This is an editorial worksheet, not official support, automated diagnosis, a game-state check, or a promise of recovery. Use the guide's cited sources and current client as authority.

Route by the exact error text

The publisher's instructions are symptom-specific and the two DLL names point to different DirectX directions. Copy the whole message first; do not infer that every crash is a graphics-interface problem.

Message shownPublisher's first checkBoundary
igd10umd64.dllSwitch Graphics Interface from DirectX 11 to DirectX 9Only use this branch if the message names this DLL
nvumdshimx.dllSwitch Graphics Interface to DirectX 11; if hybrid Intel/NVIDIA, update both driversDoes not prove the latest driver is best for this older game
Neither messageDo not use this two-error table as a diagnosisUse the exact error and current platform support route

References: Shining Rock Software: Banished Contact & Support · Shining Rock Software: Banished system requirements

Change one graphics setting reversibly

The publisher documents a launcher route for changing the Graphics Interface. Preserve a note of the original setting so you can reverse the change if the error remains or a different symptom appears.

  1. Record the exact DLL/error text, Windows version, storefront, GPU model and whether the PC has both integrated Intel and NVIDIA graphics.
  2. Start Banished and open its Video Settings menu. If the launcher is not appearing, hold Ctrl while the game starts, as Shining Rock instructs.
  3. For igd10umd64.dll only, change the Graphics Interface to DirectX 9. For nvumdshimx.dll only, change it to DirectX 11.
  4. If the nvumdshimx.dll case is on a hybrid Intel/NVIDIA laptop, follow the publisher's note to update both GPU drivers; do not install a driver from a third-party download site.
  5. Restart and observe whether the same message remains. If it does, restore the prior setting and contact the publisher/appropriate storefront support with the exact error rather than making unrelated registry or security changes.

References: Shining Rock Software: Banished Contact & Support

Why the date caveat matters

Shining Rock's system-requirements page names operating systems only through Windows 8 and graphics APIs from the DirectX 9/11 era. That makes the support page useful as a historical, symptom-specific diagnostic but insufficient evidence that a fix is validated for current Windows or compatibility layers. Check the installed build and platform before relying on it.

References: Shining Rock Software: Banished system requirements · Banished Steam Community discussions (player-generated)

Before you play

  • Exact DLL message copied before changing settings.
  • Correct branch chosen: igd10umd64.dll → DX9; nvumdshimx.dll → DX11.
  • Ctrl-at-launch used only to reach the publisher-described launcher when needed.
  • Original setting recorded so the change can be reversed.
  • Windows 10/11 or Linux/Proton compatibility not inferred from legacy requirements.

Frequently asked questions

Which DirectX option does igd10umd64.dll point to?

Shining Rock's support page says to switch to DirectX 9 for that named error.

Which option does nvumdshimx.dll point to?

The publisher says DirectX 11; for a laptop with integrated Intel and NVIDIA graphics, it also advises updating both drivers.

Does this prove Banished is supported on Windows 11?

No. The publisher's listed requirements stop at Windows 8 and the guidance is legacy. It does not certify Windows 10/11 or Proton.

Sources & revision notes

Editorial revision: November 6, 2026; not a gameplay test date. The reference notes identify source limits and version differences.

  1. Shining Rock Software: Banished Contact & Support (Official)

    Publisher support page, checked November 6, 2026; the page is legacy guidance for the 2014 Windows game and is copyright 2021. It maps specific DLL/error messages to DirectX choices, gives the Ctrl-at-launch path to video settings, and documents narrow mod/logo-crash steps. It does not establish compatibility with current Windows releases, Proton, current GPU drivers or every storefront. Treat its instructions as symptom-specific legacy guidance, not generic modern Windows advice.

  2. Shining Rock Software: Banished system requirements (Official)

    Publisher requirements page, checked November 6, 2026; its listed operating systems stop at Windows 8 and it lists DirectX 9.0c minimum / DirectX 11 recommended. Because this is old hardware guidance, it must not be used to claim support for Windows 10/11 or Linux/Proton.

  3. Banished Steam Community discussions (player-generated) (Community)

    External player-authored reports, not official fixes. Treat community suggestions as clues only; match the exact error, game build, Windows version, GPU and mod state. Do not run scripts or delete files based on an unverified post.

What changed in this revision

November 6, 2026: drafted a symptom-specific DirectX decision route from Shining Rock's legacy support text; no device, driver or game launch was tested.

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